Chatbots : When AI becomes accessible to all

Introduction

Chatbots – computer programmes capable of simulating a conversation with humans – have taken off in leaps and bounds in recent years. Integrated into websites, mobile applications or instant messaging systems, they offer us an innovative and effective communication channel.

Fuelled by advances in artificial intelligence and natural language processing, chatbots are becoming increasingly sophisticated and capable of responding to complex requests. The arrival of models such as CHATGPT and GEMINI has further accelerated this trend, making the technology accessible to a wider audience.

Chances are you’ve already interacted with a chatbot, whether to obtain information about a product, book an appointment or track the status of your order.

Translated with DeepL.com (free version)

I. Chatbots at the service of our daily lives

The primary role of chatbots is to help us and save us time. They can answer frequently asked questions, provide 24/7 customer support and automate repetitive tasks.

For example, a chatbot can help you to :

  • Obtain information about a product or service
  • Book a flight or hotel room
  • Make a doctor’s appointment
  • Track the status of your order
  • Report a technical problem
  • Get help using a product or service

As well as saving us time, chatbots can also improve our customer experience. They are capable of offering us personalised interaction and responding to our needs quickly and efficiently.

II. Invaluable for professionals

Chatbots can be used in a multitude of ways, depending on the sector of activity. We can’t list them all, so here are a few concrete examples :

  • In retail : A chatbot can be used by an online shop to answer customers’ questions about products, available sizes, delivery times and returns procedures. It can also offer personalised recommendations based on the customer’s purchase history.
  • Tourism : A chatbot can be used by a hotel to provide information about rooms, available services, nearby tourist attractions and recommended restaurants. It can also help guests book their stay and make special requests.
  • In the banking sector : A chatbot can be used by a bank to allow customers to check their balance, transfer money, pay bills and report lost or stolen cards. It can also answer customers’ questions about banking products and services.
  • In education : A chatbot can be used by a university to provide students with information about study programmes, enrolment procedures, available grants and student support services. It can also answer students’ questions about university life and upcoming events.
  • In the healthcare sector : A chatbot can be used by a hospital to enable patients to book appointments, consult their test results, renew their prescriptions and communicate with their doctor. It can also provide patients with information about their state of health and preventative advice.

III. ALLONIA has developed a new CHAT SECURE offer

A chat based on the Mistral LLM and deployed on a SecNumCloud infrastructure (Numspot).

With ALLONIA SECURE CHAT, there is no data leakage. Our SECURE CHAT is sovereign and allows you to have a conversational agent capable of helping you and accompanying you in your daily tasks at work. Whatever your activity, our turnkey SECURE CHAT answers all your questions and problems. It is connected to your documents.

How does it work in practice ?

  • Connect to the tool
  • Upload your documents (all types of documents are accepted (Pdf, Word…)
  • Ask your questions
  • Get instant answers with the exact citation
  • Ask the chat for summaries

The benefits :

  • Quick and easy turnkey
  • Secure and Sovereign (SecNumCloud sovereign infrastructure)
  • Saves time for your teams and visitors
  • Increased customer satisfaction
  • Based solely on your documents (no data leakage)

HR Department, our ALLONIA SECURE CHAT to help to :

  • Write job offers that match your needs and the company’s values
  • Analyse CVs and cover letters to select the candidates who best meet the job vacancy criteria (compare profiles)
  • Respond automatically to candidates
  • Prepare use cases (tests)
  • Automatically draft new contracts
  • Write summaries

For your employees, our ALLONIA SECURE CHAT will help them to :

  • Ask all their questions about their rights (holiday, in-house training, benefits, etc.) without having to contact the HR department.
  • Search for internal information in the company’s knowledge base.

For public authorities, our SECURE CHAT will save you valuable time, both internally and for your visitors :

  • No more queuing at the counter: Make an intelligent chat available on your premises and on your website to answer their questions according to their needs or situation.

Once again, we cannot list all the sectors of activity and all the possibilities.

If you want to set up a chatbot or intelligent agent in your organisation, contact our experts :  Contact us – ALLONIA

Conclusion

Chatbots have developed in leaps and bounds in recent years, and their future looks even brighter.

Equipped with increasingly sophisticated artificial intelligence, they are capable of offering increasingly natural and effective interactions.

Chatbots are revolutionising the way we interact with the digital world. By offering us a fast, efficient and personalised means of communication, they have the potential to transform many sectors.

There are still many areas of application to be explored, but chatbots are already having a significant impact on our daily lives.