AI chatbots : what are their uses ?

Introduction

Chatbots – conversational interfaces powered by artificial intelligence – have revolutionised the way we interact with machines. From being simple automated programmes, they have become essential intermediaries between companies and their customers. Relying on cutting-edge technologies such as natural language processing and machine learning, chatbots are capable of understanding and responding to increasingly complex requests, offering an ever more personalised user experience.

1. What is an AI chatbot ?

An AI chatbot is software that interacts with a human via written language. It is often integrated into web pages or applications to respond to customer queries without human interaction, offering instant and personalised customer service.

By definition, an AI chatbot is a computer program that simulates a human conversation. AI chatbots are used in a variety of online situations to enhance the customer experience, from support to sales.

2. How does it work ?

  • Natural Language Processing (NLP) : Thanks to this technology, the chatbot analyses your messages, breaks down their meaning and identifies key words.
  • Machine learning : The chatbot continually learns from its interactions. The more it exchanges with you, the more it is able to refine its responses and better understand your needs.
  • Knowledge base : The chatbot has a database that enables it to draw on the information it needs to answer your questions.

3. What’s it for ?

AI chatbots have many applications in a wide range of fields :

  • Customer service : Answering frequently asked questions, solving simple problems, tracking orders.
  • Marketing and sales : Generating leads, qualifying prospects, recommending products.
  • Human Resources : Onboarding new employees, answering questions about company policies.
  • Health : Booking medical appointments, monitoring treatment, providing information on illnesses.
  • Education : Online tutoring, assisting students.

4. AI chatbots offer many advantages

Compared with a scripted chatbot, a chatbot with artificial intelligence has a number of advantages. Here are just a few of them :

  • Availability – By using an AI chatbot as a first point of contact, it becomes possible for companies to provide 24/7 customer service. As soon as a consumer has a question, the chatbot is ready to respond instantly. Able to refer to customer databases, it can really help each customer in a personalised way. In contrast, a scripted chatbot can only follow a pre-established scenario.
  • Adaptability – Whether it’s customer service, HR assistance, communication with prospects or sales support, AI chatbots can be used in a variety of situations. The chatbot can adapt to the needs of the customer. It can also facilitate the digital transition of companies such as insurance companies, which are increasingly digitising their customer service.
  • Cost reduction – Implementing a chatbot in your customer service department can be costly. However, it costs less than recruiting a dozen agents to cover demand.
  • Customer experience – By collecting customer data, AI chatbots can improve the customer experience. The more exchanges the chatbot carries out, the larger its knowledge base will be and the better it will be able to answer different questions. AI chatbots can also be used to personalise services in real time, enabling companies to collect actionable data that can be used to improve their products and services.

5. How to build an AI chatbot

Creating a conversational agent with artificial intelligence may seem out of reach. But there is help available. Start by establishing your chatbot’s goals, develop a clearly defined strategy, and then start feeding your chatbot the data it needs.

While it may seem difficult at first, creating a chatbot is surprisingly simple. Here’s why :

  • No need to code – Many chatbot creation services offer options that require no computer coding skills, so people with no experience in the field can create their own chatbot.

With our ALLONIA AI chat, which is French, secure and sovereign.

Conclusion

The AI chatbot is now a new kind of conversational tool for your customer service, to provide the best response to your customers, and also to fully support the work of your employees. With the introduction of artificial intelligence, we are seeing an increasing number of concrete use cases to revolutionise the experience of your customers and your advisers. An experience to increase their productivity and efficiency in their job, and to enable them to achieve their full potential within your company.

As a brand, thanks to artificial intelligence, you can reduce your contact rate and increase the autonomy of your customers.

Does the AI chatbot meet your company’s expectations ? Contact us for a demonstration.